Refund & Exchange Policy

Refund policy

• We take back a perfume which does not satisfy you.
• It can take 5-7 working days to process your request.
• We return or exchange within 10 days of purchase.
• We have no return policy on Samples and Testers
• At least 90% of the Perfume should be there in the bottle. 

You can claim for the return or exchange policy if:

• The product is damaged, stained, defected.
• The product received does not match the quantity of order.

 How to apply for Return?

• To return an product, please email us at fragrance@gmail.com and whatsapp 0328 2121555 with the return reason and order details.
• Please note that you are responsible for the cost of returning the items to us.

When will it be processed?

• We aim to process all returns with 5-7 working days of receipt.
• During busy periods please allow up to 14 working days for your return to be processed.